Privacy policy
At The Frozen Assets, your trust means everything. We don’t just create jewelry that shines, we also protect the privacy of every customer who shops with us. This policy explains how we collect, use, and safeguard your personal information when you visit our website, place an order, or interact with us online.
Information We Collect
When you shop with The Frozen Assets, we may collect:
- Personal details such as your name, email address, phone number, and shipping or billing addresses
- Payment details processed securely by trusted third-party providers (we never store your full card information)
- Order history and preferences so we can personalize your experience and recommend products you’ll love
- Device and browsing information like IP address, browser type, and site interactions, used for analytics, fraud prevention, and improving your shopping journey
How We Use Your Information
We use your information to process and deliver your orders, provide updates on purchases, send promotions and new product announcements if you choose to receive them, improve our website and product offerings, prevent fraud, maintain security, and meet legal obligations.
Sharing Your Information
We value authenticity and don’t sell your personal data. Your information may be shared only with:
- Service providers including Shopify, payment processors, shipping partners, and marketing tools
- Analytics and marketing partners that help us track site performance and personalize your shopping experience
- Legal authorities when required to comply with the law or protect our brand and community
Cookies and Tracking
Like most websites, we use cookies to improve your experience, from remembering what’s in your cart to showing you products that match your interests. You can manage or disable cookies through your browser settings. Customers in the EU and UK will also see a cookie banner where preferences can be managed.
Your Rights
Depending on where you live, you may have the right to:
- Access the personal data we hold about you
- Request corrections or updates to your information
- Request deletion of your information
- Opt out of marketing communications at any time
- Restrict or object to certain uses of your data such as targeted advertising
To exercise your rights, you can contact us at help.thefrozenassets@gmail.com.
Data Security and Retention
We use industry-standard security measures to protect your information. Data is only kept for as long as necessary to fulfill your orders, meet tax and legal requirements, or support our customer service.
Changes to This Policy
We may update this policy from time to time to reflect changes in our practices, new regulations, or brand developments. Any updates will be posted here with the revised date.
Contact Us
If you have any questions about how we handle your information, reach out to us at:
The Frozen Assets – Privacy Team
At The Frozen Assets, protecting your privacy is just as important as keeping your shine flawless.